Terms and Conditions of S.C. Palincaria Transilvania SRL

Please note that accessing www.palincariatransilvania.ro also means accepting the conditions below:

1. Definitions

S.C. PALINCARIA TRANSILVANIA SRL — the company S.C. PALINCARIA TRANSILVANIA SRL, with its registered office at 47 Lucian Blaga Street, Râșnov, Brașov County, Trade Register No. J2015001424081, Company ID (CUI) 34944275, incorporated under Romanian law.

SITE — the domain palincariatransilvania.ro and its subdomains.

CONTENT has the following meaning:

• all information on the SITE that may be visited, viewed or otherwise accessed using digital equipment;
• the content of any email sent to USERS or CUSTOMERS by S.C. Palincaria Transilvania SRL by electronic means and/or any other available means of communication;
• any information communicated by any means by an employee or associate of S.C. Palincaria Transilvania SRL to a USER or CUSTOMER, in accordance with the contact details, whether or not specified by them;
• information concerning the products, services and/or prices offered by S.C. Palincaria Transilvania SRL during a particular period;
• information concerning the products, services and/or prices offered during a particular period by a third party with whom S.C. Palincaria Transilvania SRL has entered into partnership agreements;
• information concerning S.C. Palincaria Transilvania SRL or other privileged information belonging to it.

SERVICE — the electronic commerce service conducted exclusively on the publicly available portions of the SITE, allowing a CUSTOMER to enter into contracts for products and/or services using exclusively electronic means, including other means of distance communication.

MEMBER — an individual who has or obtains access to CONTENT by any means of communication (electronic, telephone, etc.) or under a usage agreement between S.C. Palincaria Transilvania SRL and that individual, requiring the creation and use of an ACCOUNT.

ACCOUNT — the combination of an email address and a password allowing a single MEMBER to access restricted areas of the SITE through which the SERVICE is accessed.

CUSTOMER — a person who has or obtains access to CONTENT and the SERVICE after creating a MEMBER ACCOUNT.

ORDER — an electronic document serving as a means of communication between the Seller and Buyer, through which the Buyer communicates to the Seller, via the Site, their intention to purchase Goods and Services from the Site.

TRANSACTION — the receipt or refund of an amount arising from the sale of a product/service by S.C. Palincaria Transilvania SRL to a Customer, using the services of the card processor approved by S.C. Palincaria Transilvania SRL or by bank transfer, regardless of the delivery method.

2. General

2.1. This Document establishes the terms and conditions governing a Member's or Customer's use of the Site/Content/Service where no other valid usage agreement exists between S.C. Palincaria Transilvania SRL and that person.

2.2. Use of the Content/Service, including but not limited to accessing, visiting and viewing it, implies the Member's or Customer's acceptance of these terms and conditions. The Customer undertakes to monitor the terms and conditions regularly, as they may be updated, amended or supplemented. In the event of disagreements, the Terms and Conditions in force at the time of the order and its written notification to S.C. Palincaria Transilvania SRL shall apply.

2.3. Access to the Service is provided exclusively through the publicly available website www.palincariatransilvania.ro.

2.4. By using the Site/Content/Service, the Member or Customer is solely responsible for all activities arising from that use. They are also responsible for any material, intellectual, electronic or other damage caused to the Site, Content or Service of S.C. Palincaria Transilvania SRL, in accordance with applicable Romanian law.

2.5. This Site is intended for people aged at least 18.

3. Content

3.1. The Content, as defined in the preamble, including but not limited to logos, stylised representations, commercial symbols, static images, dynamic images, text and/or multimedia content displayed on the Site, is the exclusive property of S.C. Palincaria Transilvania SRL. The company reserves all rights obtained in this respect, directly or indirectly, through usage and/or publication licences.

3.2. Without the express consent of S.C. Palincaria Transilvania SRL, a Member or Customer may not copy, distribute, publish, transfer to third parties, modify or otherwise alter, use, link to, display or include any content in a context other than that originally intended by S.C. Palincaria Transilvania SRL; include content outside the company's website; remove notices identifying the company's copyright in the content; or participate in the transfer, sale or distribution of materials produced by reproducing, modifying or displaying the content.

3.3. Any content to which a Member or Customer has or obtains access by any means is subject to this Document unless accompanied by a specific, valid usage agreement between S.C. Palincaria Transilvania SRL and that person. S.C. Palincaria Transilvania SRL provides no express or implied warranty in relation to that content.

3.4. No content communicated to a Member or Customer by any means (electronic, telephone, etc.), or obtained by accessing, visiting or viewing it, constitutes a contractual obligation in respect of that content on the part of S.C. Palincaria Transilvania SRL and/or any employee or associate who facilitated its transfer.

3.5. Any use of the Content for purposes other than those expressly permitted by this Document or by an accompanying usage agreement, where one exists, is prohibited.

4. Contact with Customers and Members

4.1. S.C. Palincaria Transilvania SRL publishes complete and accurate identification and contact details on the Site for Customers and Members.

4.2. By using the contact form or the service available on the Site, the Member or Customer automatically permits S.C. Palincaria Transilvania SRL to contact them by any available means, including electronic means.

4.3. Partially or fully completing and submitting the contact form does not in any way constitute a commitment by S.C. Palincaria Transilvania SRL to contact the Member or Customer.

4.4. Accessing the Site, using the information it contains, visiting its pages or sending emails or notifications to S.C. Palincaria Transilvania SRL takes place electronically, by telephone or by any other means of communication available to the Member or Customer and the company. The Member or Customer is therefore considered to consent to receiving notifications from S.C. Palincaria Transilvania SRL electronically and/or by telephone, including emails, short text messages (SMS) and announcements on the Site.

4.5. The Customer expressly declares that the contact details provided belong to them (email address, telephone number and delivery address) and may be used by S.C. Palincaria Transilvania SRL in its communications with the Customer.

5. Personal data

5.1. On www.palincariatransilvania.ro, the user is responsible for all activities arising from access to the Site and the shopping cart.

5.2. Buyers' personal data may be disclosed to authorities entitled to verify commercial transactions or to other authorities entitled to carry out legally justified checks, where requested in accordance with applicable law.

5.3. S.C. Palincaria Transilvania SRL guarantees that a User's personal data collected through the contact form will be used only until the reported issue has been resolved, after which the data will be used exclusively for statistical purposes.

5.4. S.C. Palincaria Transilvania SRL is not responsible for malfunctions that may compromise the security of the server hosting the database containing this information.

6. Access to the Service

6.1. Access to the Service is permitted to any Customer who has or creates an Account on the Site or accesses the shopping cart in the online store through an order.

6.2. To be granted access to the Service, the Customer must accept the provisions of this Document.

6.3. S.C. Palincaria Transilvania SRL may refuse an order after notifying the Customer in advance, without obligations arising between the parties and without either party being entitled to claim damages, in the following circumstances:

• failure or invalidation of the online transaction;
• the Customer's card or transaction is not accepted by the issuing bank;
• the Customer provides incomplete or incorrect information;
• the Customer's activity may cause damage to the website of S.C. PALINCARIA TRANSILVANIA SRL and/or its partners;
• the Customer uses the Service in a manner inconsistent with normal practice and good faith, exercises their rights with the intention of harming or causing loss to S.C. PALINCARIA TRANSILVANIA SRL, or does so excessively and unreasonably, contrary to good faith;
• successive failed deliveries attributable to the Customer.

7. Products and services

7.1. S.C. Palincaria Transilvania SRL may publish information on the Site about its products, services and/or promotions.

7.2. For justified reasons, S.C. Palincaria Transilvania SRL may limit the ability of one or more Customers to purchase certain products or services available on the Site at a given time.

7.3. All prices for products or services displayed on the Site are expressed in Romanian lei (RON).

7.4. Purchased products are invoiced exclusively in RON using the information provided by the Customer in the relevant form. S.C. Palincaria Transilvania SRL is not responsible for the accuracy of the information supplied by the Customer for invoicing.

7.5. Payment for products and/or services purchased through the Service may be made online by debit card or by bank transfer.

7.6. For online card payments, S.C. Palincaria Transilvania SRL is not and cannot be held responsible for any additional costs incurred by the Customer, including but not limited to currency conversion fees charged by the card's issuing bank where the card's currency differs from RON. Responsibility for these costs rests solely with the Customer.

7.7. Online orders. The displayed price is the final price, including taxes and excise duty, but excluding the courier charge. Payment is made in advance by payment order or online by debit card on the basis of the order.

When orders are dispatched, the recipient will receive the invoice and receipt for the products. All prices displayed on the Site are expressed in Romanian lei (RON) and apply to retail sales.

Delivery is carried out by a specialised courier company. Transport costs are paid by the recipient upon receipt of the product.

The delivery price is calculated by the courier company according to the destination, parcel weight, etc. The Customer pays the transport charge directly to the courier when receiving the parcel.

If the recipient chooses a courier company other than the one approved by S.C. Palincaria Transilvania S.R.L., the recipient must notify our company by email and is responsible for transport to the final destination.

Orders are placed online by both individuals and legal entities. Your order must include your name, telephone number, delivery address and billing address, together with company details for legal entities (tax identification number and Trade Register number, where applicable).

8. Responsibility for products

Palincaria Transilvania does not guarantee that product descriptions or any other content on the Site are free from errors or complete. Any complaint must be reported through www.palincariatransilvania.ro within a maximum of 24 hours of receiving the products.

The maximum liability of Palincaria Transilvania SRL to any Customer in the event of non-delivery or improper delivery is the amount received by Palincaria Transilvania from that Customer. After the products have been dispatched, Palincaria Transilvania may no longer be asked to refund the money in any way or to accept the return of the products.

S.C. Palincaria Transilvania SRL is not responsible for the content, quality or nature of other websites reached through links in the Content, regardless of the nature of those links. The owners of those websites bear full responsibility for them.

9. Disputes

9.1. By using, visiting, viewing or otherwise accessing the websites and/or any content sent by S.C. Palincaria Transilvania SRL to the Member/Customer through access and/or transmission by any means (electronic, telephone, etc.), that person declares their acceptance of at least the provisions of these Terms and Conditions.

9.2. Any dispute concerning these Terms and Conditions that may arise between a Member/Customer and S.C. Palincaria Transilvania SRL will be resolved amicably.

9.3. Any dispute of any kind that may arise between a Member and S.C. Palincaria Transilvania SRL or its partners will be resolved amicably. Where this is not possible, the dispute will be resolved by the competent court in accordance with applicable law.

10. Final provisions

10.1. S.C. Palincaria Transilvania SRL reserves the right to amend these provisions and to modify the Site, its structure, the Service or any Content without prior notice to the Member or Customer.

10.2. Within the limits of these Terms and Conditions, S.C. Palincaria Transilvania SRL cannot be held responsible for errors appearing on the Site for any reason, including changes, settings, etc. not made by the Site administrator.

10.3. S.C. Palincaria Transilvania SRL reserves the right to introduce advertising banners of any kind and/or links on any page of the Site, in compliance with applicable law.

10.4. By purchasing and placing an order, the Customer accepts the terms and conditions of use without objection; these have the same effect as a validly concluded contract.